Telephone Banking
Telephone Banking is so easy that anyone with a phone can do it! Best of all, free access to Telephone Banking is included in all personal and corporate accounts. 
Easily access your accounts, updated information and management services, 24 hours a day, 7 days a week. Take advantage of our helpful interactive voice prompts to transfer funds and review account activity. With this simple and convenient approach, you can efficiently conduct daily banking.
Easy to Access
At home, at work or on the go, all you need is a telephone to access your financial information and key management activities, 24 hours a day, 7 days a week from anywhere in Canada or overseas.
What You Get
Register telephone banking in one of our branches to get convenient service by phone.
Our comprehensive suite of functions ensures that you are always up-to-date and aware of your account activity:
  • Transfer funds between your own accounts and third party accounts within the Bank
You can transfer funds to your own accounts without limit. Or you can transfer funds to third party accounts within the Bank with single transaction limit of CAD 25,000.00 or equivalent and daily limit of CAD 50,000 or equivalent.
  • Foreign Exchange
You can perform foreign exchange in CAD, USD and CNY)
  • Check balances and transaction history
You can check your account balance and transaction history at any time to monitor your accounts.
  • Report bank card loss
If you lose your debit card, you can report loss through Telephone Banking.
  • Activate debit card
If your debit card is locked and you cannot visit our branches, you can activate your debit card by phone.
  • Roaming services

If you are outside Canada, you can dial the local toll-free hotline. Then choose “8, Roaming Service”. Your call will be connected to our Customer Service Representatives serving for ICBK Canada without long distance charge.


Customer Support

Looking for assistance with one of our Telephone Banking services? Whether it's noon or midnight, you have immediate access to our Telephone Banking representatives.
Access to Telephone Banking is free with your personal  accounts or corporate accounts .All activities conducted through Telephone Banking is safe and secure.
Call 1-877-779-5588 from anywhere inside Canada, 24 hours a day, seven days a week. Call the following toll-free number if you are outside Canada. Our roaming service will connect your call to our Customer Service Representative serving for ICBK Canada:

Toll-free Hotline
Chinese Mainland
Hong Kong